Effective Date:

At Geetham Silks, we strive to provide our customers with high-quality sarees and an exceptional shopping experience. If you are not fully satisfied with your purchase, we’re here to help.

1. Eligibility for Returns

We accept returns under the following conditions:

  • The item must be unused, unwashed, and in its original condition with tags and packaging intact.
  • Return requests must be raised within [X] days of receiving the product. (Usually 5-7 days is standard.)
  • The item must not be a customized, pre-ordered, or final sale product (unless damaged or defective).

2. Non-Returnable Items

The following items are non-returnable:

  • Customized or tailored sarees
  • Sarees purchased during sale or clearance events
  • Sarees that show signs of wear, use, or alteration
  • Items returned without original packaging or invoice

3. Return Process

To initiate a return, please follow these steps:

  1. Email us at [Insert Business Email] or contact us through our website.
  2. Mention your order number, reason for return, and attach photos (if applicable).
  3. Once approved, we’ll arrange for reverse pickup (if available in your area) or ask you to ship the product back to our return address.
  4. After receiving and inspecting the item, we will notify you of the approval or rejection of your return.

Note: Customers are responsible for return shipping charges unless the item is defective or wrong.

4. Refunds

  • If your return is approved, your refund will be processed to your original payment method within [7-10 business days].
  • In case of Cash on Delivery (COD) orders, refunds will be issued via store credit or bank transfer after confirming your account details.
  • Shipping charges (if any) are non-refundable.

5. Damaged or Wrong Product Received

If you receive a damaged, defective, or incorrect item, please notify us within 48 hours of delivery. Share clear pictures of the product and packaging. We will offer a replacement or a full refund after verification.

6. Exchanges

We currently do not offer direct exchanges. If you wish to exchange an item, please return it for a refund and place a new order.

7. Contact Information

For any return, refund, or exchange-related queries, feel free to contact us at:

Business Name: Geetham Silks
Email: [Insert Business Email]
Phone:+91 9677093294
Business Address: 388, Periyar Salai, Krishna Nagar, Palavakkam, Chennai, Tamil Nadu 600041.